To read about Primary Care Connect’s (PCC) privacy
obligations and to view the PCC Privacy statement, please click here
.
PCC is committed to meeting legislative obligations regarding
storing, managing and sharing sensitive information. PCC will not share any client
information without the consent of the client, unless they are required to
under law, or to protect the client or somebody else from harm. To read more
about this
click here.
When client information does need to be accessed PCC will
take all necessary steps to ensure this is done is accordance with the relevant
legislation. Please see below on how to request access to client information.
How to access my own information
You have a right to request access to the personal
information that is held by PCC about you. You can do this by completing the
Request to Access Personal Health Information Form.
Once
you have completed this form you can email it to informationsharing@primarycareconnect.com.au or deliver it in person, or post to 399 Wyndham Street, Shepparton VIC
3630.
Please note there may be a cost for this service. As per the
Health Privacy Principles you will receive a response within 30 days.
Family Violence (FVISS) and Child Information Sharing Schemes (CISS)
If you are a professional whose organisation is a prescribed
Information Sharing Entity (ISE), and are eligible to request or share
information under these schemes; please complete the
Family Violence and Child Information Sharing Request Form and email to informationsharing@primarycareconnect.com.au Your request will be dealt with as soon as possible. Click here for a list of ISEs.
Please note that the onus in on the requesting ISE to seek
and gain consent where required under legislation. Specific details must be provided as to why
the information is being sought under either the FVISS or CISS.
Any confidential information provided
under FVISS or CISS is collected, used and disclosed in accordance with the
Family Violence Protection Act 2008, the Child Safety and Wellbeing Act 2005,
the Privacy and Data Protection Act 2004 and /or any other relevant state or
Commonwealth law.
Advocacy, Power of Attorney and Legal Guardianship
The Office of the Public Advocate (OPA), is a human rights organisation that promotes and protects the
rights, interests and dignity of people with disability or mental illness. The OPA promotes the diversity and inclusion of all
people, they can assist with topics such as making an enduring power of
attorney, medical treatment decision making, making an advance care directive,
and guardianship. Follow the link to the Office or Public Advocate to
access information in a range of languages.