Accessing Information - Information Sharing

Accessing client information and information sharing

To read about Primary Care Connect’s (PCC) privacy obligations and to view the PCC Privacy statement, please click here . 

PCC is committed to meeting legislative obligations regarding storing, managing and sharing sensitive information. PCC will not share any client information without the consent of the client, unless they are required to under law, or to protect the client or somebody else from harm. To read more about this click here

When client information does need to be accessed PCC will take all necessary steps to ensure this is done is accordance with the relevant legislation. Please see below on how to request access to client information.    

How to access my own information
You have a right to request access to the personal information that is held by PCC about you. You can do this by completing the 
Request to Access Personal Health Information Form
.  
Once you have completed this form you can email it to informationsharing@primarycareconnect.com.au or deliver it in person, or post to 399 Wyndham Street, Shepparton VIC 3630.  Please note there may be a cost for this service. As per the Health Privacy Principles you will receive a response within 30 days.    

Family Violence (FVISS) and Child Information Sharing Schemes (CISS)
If you are a professional whose organisation is a prescribed Information Sharing Entity (ISE), and are eligible to request or share information under these schemes; please complete the Family Violence and Child Information Sharing Request Form and email to informationsharing@primarycareconnect.com.au Your request will be dealt with as soon as possible. Click here for a list of ISEs. Please note that the onus in on the requesting ISE to seek and gain consent where required under legislation.  Specific details must be provided as to why the information is being sought under either the FVISS or CISS. Any confidential information provided under FVISS or CISS is collected, used and disclosed in accordance with the Family Violence Protection Act 2008, the Child Safety and Wellbeing Act 2005, the Privacy and Data Protection Act 2004 and /or any other relevant state or Commonwealth law.

REQUEST TO ACCESS PERSONAL HEALTH INFORMATION FORM FAMILY VIOLENCE AND CHILD INFORMATION SHARING REQUEST FORM

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